Use Freshservice from Claude
Add the Freshservice connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorFreshservice
Freshservice integration for Claude and Codex
Create a Freshservice connection, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategoryCustomer Support
Use Freshservice from Codex
Add the Freshservice connection to a Space that runs Codex, then use it from every channel in that Space.
Use Freshservice from Sidekick
Connect your own OpenClaw to Sidekick while type.com provides the conversations, permissions, connections, skills, and automations.
Customer Support
What the Freshservice connector can do
Freshservice is an IT service management tool that handles tickets, service requests, assets, and change processes for internal support teams. In type.com, an IT Space can ask the agent to log a new ticket, open a catalog service request, or update a batch of tickets at once, all from a shared thread.
One connection, many Spaces
Connect Freshservice once, then decide which Spaces can use it in threads, skills, automations, and coding work.
What teams do with Freshservice in type.com
Log an incident the moment it's reported
Create a ticket as soon as someone reports an issue in a thread, instead of waiting for them to open the portal.
Create a Freshservice ticket for this login issue a teammate just reported in Slack.
Request a catalog item for a new hire
Open a service request against a known catalog item, like laptop provisioning, using its display ID.
Create a service request in Freshservice for a new laptop for our incoming hire.
Close out a batch of related tickets
Update several tickets with the same status or note at once, after a root cause is identified.
Bulk update these 12 tickets tagged vpn-outage to resolved in Freshservice.
Representative actions
- Bulk Update Tickets
Updates fields across many tickets by issuing sequential update calls, useful since Freshservice has no native bulk endpoint.
- Create Service Request
Creates a service request for a specific catalog item using its display ID.
- Create Ticket
Logs a new ticket to record an incident or service request.
- Get Problem Form Fields by Workspace
Retrieves the form fields configured for problems in a specific workspace.
- List Release Form Fields
Lists the field definitions used to build or validate release forms.
Connection
API and auth details
Freshservice provides ITSM APIs for tickets, requesters, agents, service catalog, service requests, assets, software, solutions, problems, changes, releases, approvals, departments, locations, contracts, vendors, and status pages. API docs include API-key authentication patterns and multipart examples for catalog requests and attachments.
- Source
- type.com catalog metadata
- Auth schemes
- API key
- API docs
- https://api.freshservice.com/
- Official site
- https://www.freshworks.com/freshservice/
FAQ
Questions people ask before connecting Freshservice
Can Claude log and update Freshservice tickets from type.com?
Yes. With a Freshservice connection shared to a Space, the agent can create tickets, open service requests, and bulk-update tickets, with the activity visible in the thread.
How does type.com authenticate with Freshservice?
Freshservice uses an API key, added once by an admin when the connection is created, and shared only with Spaces that need it.
Can IT ticket triage run on a schedule in type.com?
Yes. A recurring task, such as checking for unresolved tickets each morning, can be set up as a type.com automation.
Is this the same as a Freshservice MCP server?
Not exactly. type.com uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
More customer support connectors
All Customer Support integrationsConnect Intercom to Claude in type.com to assign conversations, tag and archive contacts, manage subscriptions, and attach contacts to companies.
Connect Botbaba to Claude in type.com to simulate and forward Shopify cart and checkout webhooks for WhatsApp follow-up messaging.
Connect Botpress to Claude in type.com to check workspace usage, verify handles, and create workspaces or integrations from a shared thread.
Connect Botsonic to Claude in type.com to bulk-upload training URLs, add starter questions, and export a bot's full data for review.